UX Design Strategist, Global User Experience Group - Dearborn

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UX Design Strategist, Global User Experience Group - Dearborn
Allen Park
Ford Motor Company

Job Description
Position Overview/Description:

The Ford Global UX Team is a growing team committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that continually inspire our teams and customers to go further.

Our diverse Global UX Team – situated in greater Detroit, Palo Alto, London, Shanghai, Melbourne, Camacari - is comprised of experience strategists, researchers, interaction designers, visual designers, industrial designers, motion and audio designers, content creators, prototypers, and project managers. Together our team works to understand our changing world, identify new opportunities, and take action to design and innovate for the future of mobility – Ford’s vehicles and surrounding experiences.

We are looking for a strategic thinker with hands on design experience to help envision and design future mobility experiences. You will partner with UX researchers to frame the right questions and design research programs that lead us to new insights. You may also participate in the creation of the assets for this research, which could include story-boards or low-fidelity prototypes. You will conduct trend and cultural research to understand possible future scenarios. As part of a multi-disciplinary team, you will use key insights to frame new opportunity spaces and guide the experience vision for our future global customers. You will advocate a human centric perspective through all stages of the design process and have strong visual communication skills.

  • Contribute to UX vision and concepting exercises/workshops (including deep dives into particular consumer segments, emerging cultural trends, and advanced technologies especially related to connectivity, intelligent systems, mobility and more)
  • Synthesize, frame, and communicate UX opportunities
  • Contribute to user experience design and rapid prototyping efforts
  • Collaborate with UX research team to design research programs that will inform key project tracks
  • Contribute to the creation of design research assets or stimuli
  • Participate in user research and secondary research activities
  • Identify strategic UX metrics at the project level, and track and document progress for a variety of stakeholders
  • Contribute to tools, processes, best practices and templates/frameworks for the UX team
  • Share trends, strategic perspectives, concepts with the Global UX team and key work partners to further develop consumer-centered strategies that align with Ford’s vision, goals, vehicles, services and markets

  • Expertise in user-centered design methods
  • Experience with various prototyping and design tools to develop appropriate assets at various levels of fidelity
  • Experience planning and facilitating visioning workshops and brainstorming sessions
  • Experience collaborating with multi-disciplinary teams across all aspects of UX design methods
  • Strong ability to understand, empathize with and bring together various perspectives
  • Ability to balance big ideas with the detailed activities to achieve them
  • Creative problem solving and strong written and visual communication skills
  • Strong ability to frame experience opportunities and prioritize activities
  • Strong self-direction and sense of responsibility; exhibiting a high-level of professionalism and attention to detail
  • Experience guiding scenario development as a platform for storytelling
  • Knowledge of Adobe Creative Suite and Microsoft Office apps

Job Requirements:
Basic Qualifications:

  • Bachelor’s Degree
  • 2+ years of experience as hands-on UX practitioner (e.g. UX designer, interaction designer, researcher, UX strategist) creating user experiences for digital and/or product – such as mobile, web, software, services, automotive or other industry

Preferred Qualifications:
  • 5+ experience as hands-on UX practitioner (e.g. UX designer, interaction designer, researcher, UX strategist) creating user experiences for digital and/or product – mobile, web, software, physical + digital, automotive
  • Experience contributing to/participating in user research (ethnographic research, contextual inquiry, participatory design, concept testing, usability testing)
  • Ability to mentor others in UX process, workshop activities, and research methods
  • Proven track record of working in dynamic, diverse, fast paced environments across multiple projects on schedule and with quality
  • High energy and passion for understanding consumer and technology trends, safety, mobility enablers, and autonomous vehicles
  • Portfolio demonstrating qualifications

The distance between imagination and … creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.