Below is a summary of our key performance data. Please also see the Overview for discussion of data parameters and the Economy, Environment and Society data sections for additional indicators, five-year trends and notes on data assurance.
|Global Quality Research System things gone wrong (3 months in service), total things gone wrong per 1,000 vehicles||1,287||1,206||1,140|
|Global Quality Research System customer satisfaction (3 months in service), percent satisfied||77||80||82|
|Sales satisfaction with dealer/retailer, Ford brand, U.S., net promoter score||84||82||84|
|Sales satisfaction with dealer/retailer, Ford brand, Europe, net promoter score||81||77||82|
|Service satisfaction with dealer/retailer, Ford brand, U.S., net promoter score||74||74||74|
|Service satisfaction with dealer/retailer, Ford brand, Europe, net promoter score||70||67||69|
|Shareholder return – Bloomberg total return analysis, percent||-66||337||68|
|Net income/loss, $ billion||-14.7||2.7||6.6|
|Sales and revenue, $ billion||146.3||116.3||129.0|
|Ford U.S. fleet fuel economy, combined car and truck, miles per gallon (higher mpg reflects improvement)1||26||27.1||26.9|
|Ford U.S. fleet CO2 emissions, combined car and truck, grams per mile (lower grams per mile reflects improvement)||340||326||329|
|Ford Europe CO2 tailpipe emissions per vehicle, grams per kilometer (based on production data for European markets)||146||139||NA2|
|Worldwide facility energy consumption, billion kilowatt hours||17.9||15.1||16.1|
|Worldwide facility energy consumption per vehicle, kilowatt hours per vehicle||3,561||3,272||3,087|
|Worldwide facility CO2 emissions, million metric tonnes||5.4||5.0||5.3|
|Worldwide facility CO2 emissions per vehicle, metric tonnes||1.09||1.07||1.01|
|North American Energy Efficiency Index, percent (higher percentage reflects improvement)||11.7||18.3||14.4|
- The decrease in year-over-year fuel economy is due to a shift in our mix of vehicles sold, including a longer model year for certain trucks and the removal of Volvo from the 2010 data.
- Data to be updated July 2011.
|Employee satisfaction, Pulse survey, overall, percent satisfied||66||68||68|
|Overall dealer attitude, Ford, relative ranking on a scale of 1–100 percent (winter/summer score)||69/68||71/80||85/83|
|Overall dealer attitude, Lincoln Mercury, relative ranking on a scale of 1–100 percent (winter/summer score)||66/64||66/71||71/62|
|Ford Motor Company Fund contributions, $ million||33||20||19|
|Corporate contributions, $ million||16||9||10|
|Volunteer corps, thousand volunteer hours||100||100||112|
|Lost-time case rate (per 100 employees)||0.7||0.6||0.5|
|Lost-time case rate by region (per 100 employees)|
|Asia Pacific and Africa||0.1||0.2||0.1|
|U.S. safety recalls, number per calendar year (including legacy vehicles on the road for 10+ years)||10||8||7|
|U.S. units recalled, number of million units (including legacy vehicles on the road for 10+ years)||1.6||4.531||0.6|
|IIHS Top Safety Picks, number of vehicles||NA2||NA2||11|
- All but 12,000 of the 4.53 million vehicles recalled were older models (1992–2003) that were equipped with faulty Texas Instruments speed control deactivation switches. Although the data show the majority of the vehicles equipped with these switches do not pose a significant safety risk, we recalled them to reassure customers and eliminate any future concerns.
- The IIHS has significantly changed its ratings system, such that data for 2010 are not comparable to data for previous years. Ford continues to be a leader in Top Safety Picks.
- Economy Data
- Environment Data
- Society Data