|Employee Satisfaction Index||64||66||68||68||69||71|
|Company Success Mindset||82||85||85||84||84||86|
|Management Commitment to Diversity||77||80||81||82||82||86|
|Overcoming Workplace Obstacles||60||62||64||62||63||66|
Each year, we ask our salaried workforce to participate in the Pulse survey to gain insight into employees’ overall satisfaction with the Company, their jobs, diversity and other aspects of workplace satisfaction.
In 2012, the Employee Satisfaction Index continued a nine-year trend of scores equal to or better than the prior year. The topic of Management Commitment to Diversity continued a six-year trend of scores equal to or better than the prior year.
Relative ranking on a scale of 1–100 percent
|Ford (winter/summer score)||64/69||69/68||71/80||83/85||84/82||84/83|
|Lincoln (winter/summer score)1||64/66||66/64||66/71||71/62||61/64||68/67|
|Industry (winter/summer score)||70/72||73/72||70/74||75/78||80/81||82/81|
Overall dealer attitude is measured by the National Automobile Dealer Association (NADA) Dealer Attitude Survey. Scores are for the summer and winter respectively of the year noted.
Approximately 64 percent of our dealers provided feedback through the summer 2012 NADA survey process. We remained consistent in many areas in this survey compared to our Winter 2011 record improvements, including in our Regional Sales, Service and Parts Personnel rankings. However, scores continued to increase in the categories of Ford Motor Credit Company Capability, Senior Management Effectiveness, Dealer Communications, and Marketing and Vehicle Incentives.
Average number of people employed
|Minority-group personnel – total||24||24||24||24||24||26|
|Minority-group personnel – salaried||24||23||23||22||22||23|
|Minority-group personnel – hourly||24||24||24||25||25||28|
|Women – total||23||23||23||22||22||22|
|Women – salaried||32||32||31||29||28||28|
|Women – hourly||17||18||17||18||18||19|
|Ford Motor Company Fund||37||33||20||19||20||21.6|