Established in 1959, Ford Motor Credit Company is a wholly owned subsidiary of Ford Motor Company that offers automotive financial services to dealerships and customers around the world. Its profits and distributions help support Ford’s business, including vehicle development.
Ford Credit’s focus is on supporting the sale of Ford and Lincoln vehicles, providing financial services to 5,200 Ford and Lincoln dealers and more than 3.8 million retail customers as of year-end 2013. The company has about 6,200 full-time employees and provides financing in approximately 100 countries.
Ford Credit’s strong business practices enable it to finance customers across the credit spectrum, as well as successfully work with investors to fund the business. These practices and strong servicing also drive loyalty. Independent U.S. studies show that Ford Credit customers are more loyal to Ford, Lincoln and the brands’ dealers than customers who utilize other financing.
Ford Credit also works on issues of interest to its stakeholders including the following:
- Credit Availability: Ford Credit provides financing for qualified dealers and consumers; it has utilized consistent and prudent credit standards for many years. Proprietary originations and collections models enable Ford Credit to finance a broader range of customers than if it used credit scores alone. The company provides world-class servicing.
- Compliance: Ford Credit uses responsible, consistent and transparent practices globally. The company has a culture of compliance and is committed to following both the letter and the spirit of the law. Ford Credit believes it maintains all required material licenses and permits, and it monitors proposed changes to relevant legal and regulatory requirements to remain compliant. Through governmental relations efforts, Ford Credit also attempts to participate in the legislative and administrative rule-making process on regulatory initiatives that affect finance companies.
- Consumer Education and Focus: Ford Credit is a long-standing supporter of and participant in financial education through organizations such as the American Financial Services Association (AFSA) program MoneySKILL, an online money management course for use with high school and college students, and Americans Well-Informed on Automobile Retailing Economics (AWARE), an AFSA industrywide group of which Ford Credit is a founding member. The company also participates in Junior Achievement; the Jump$tart Coalition, which is dedicated to building financial literacy starting at a very young age; the Detroit Branch of the Federal Reserve Money Smart program; and other community and educational forums. Ford Credit’s financial literacy workshop, “The 10 Ways to Achieve Financial Success,” is presented across the United States by company volunteers to community and school groups, trade shows, conventions and other events. Ford Credit’s website includes information in English and Spanish to help consumers make informed decisions about vehicle financing.
- Customer Privacy and Service: Ford Credit has a policy regarding customer information and privacy and uses systems and procedures to maintain the accuracy of customer information and to protect it from loss, misuse or alteration. Ford Credit provides training and communications to educate personnel about privacy requirements. Beyond protecting customer privacy, Ford Credit continuously works to provide a superior service experience, including programs offering payment deferrals following natural or other disasters.
- Technology and Process Improvements: Ford Credit continuously improves processes and uses technologies that drive efficiency and sustainability. These processes and technologies include customer services that facilitate online credit applications, electronic contract signing, paperless invoices, electronic payments and online account management; electronic document storage; and software tools and telephony technologies to enhance responsiveness and increase satisfaction for dealers and customers.
- Business Continuity: Ford Credit maintains business continuity plans throughout the company to continue critical operations and deliver seamless dealer and customer service in the event of a business interruption.
- Community: Ford Credit has a long-standing commitment to the communities in which it does business. This includes providing structured work experience programs for young people. Ford Credit employees also participate in numerous community activities globally. Examples include personal finance training in schools and community organizations; environmental projects such as river cleanup, park and school beautification and recycling; JDRF walks to benefit diabetes research; the Susan G. Komen Race for the Cure and other activities benefiting medical research or assistance organizations; and drives to collect items such as supplies for schools, food for the hungry, clothing for the needy and necessities for soldiers stationed far from home.