|Employee Satisfaction Index||66||68||68||69||71||75|
|Company Success Mindset||85||85||84||84||86||87|
|Management Commitment to Diversity||80||81||82||82||86||87|
|Overcoming Workplace Obstacles||62||64||62||63||66||68|
Each year, we ask our salaried workforce to participate in the Pulse survey to gain insight into employees’ overall satisfaction with the company, their jobs, diversity and other aspects of workplace satisfaction. In 2013, the Employee Satisfaction Index continued a 10-year trend of scores equal to or better than the prior year. The topic of Management Commitment to Diversity continued a seven-year trend of scores equal to or better than the prior year.
Relative ranking on a scale of 1–100 percent
|Ford (winter/summer score)||69/68||71/80||83/85||84/82||84/83||84/85|
|Lincoln1 (winter/summer score)||66/64||66/71||71/62||61/64||68/67||76/78|
|Industry (winter/summer score)||73/72||70/74||75/78||80/81||81/81||81/81|
Overall dealer attitude is measured by the National Automobile Dealer Association (NADA) Dealer Attitude Survey. Scores are for the winter and summer respectively of the year noted.
Approximately 54 percent of our Ford dealers and 52 percent of Lincoln dealers provided feedback through the 2013 NADA survey process. We remained consistent in many areas in this survey compared with our 2012 record improvements, including in our Regional Sales, Service and Parts Personnel rankings. In addition, Ford Motor Credit Company Capability rankings exceeded the industry and previous scores in nearly every category. Finally, Value of Franchise, Product Quality, Competitiveness, Policies and Procedures, and Vehicle Incentives also showed favorable results.
Average number of people employed
All figures as of year-end. Historical employment figures from some years have been rounded and/or restated to align with financial reporting documents.
|Minority-group personnel – total||24||24||24||24||26||27|
|Minority-group personnel – salaried||23||23||22||22||23||24|
|Minority-group personnel – hourly||24||24||25||25||28||29|
|Women – total||23||23||22||22||22||22|
|Women – salaried||32||31||29||28||28||27|
|Women – hourly||18||17||18||18||19||20|
For 2013, Ford began publicly reporting global salaried employees by gender.
|Asia Pacific Africa||13|
Numbers do not add to 100 percent due to rounding.
For 2013, Ford began publicly reporting voluntary quit rate by major markets.
|Asia Pacific Africa||16.7|
In 2013, Ford began publicly reporting women in middle management positions by region.
|Ford Motor Company Fund||33||20||19||20||21.6||26.3|
© 2014 Ford Motor Company