Year In Review

Performance Summary

Below is a summary of our key performance data.

Please also see About This Report for discussion of data parameters as well as the pages containing Financial Health Data, Product Quality and Safety Data, Climate Change and the Environment Data, People Data, Supply Chain Data, and Communities Data for additional indicators, five-year trends and notes on data assurance.

Financial Health

  2012 2013 2014
Pre-tax profits (excluding special items), $ billion 7.9 8.6 6.3

Product Quality and Safety

  2012 2013 2014
Global Quality Research System “things gone wrong” (3 months in service), total “things gone wrong” per 1,000 vehicles1
North America 1,514 1,650 1,392
South America 1,416 1,724 1,472
Europe 1,573 1,302 1,302
Asia Pacific 860 941 917
Middle East & Africa 1,535 1,311 1,046
Global Quality Research System customer satisfaction (3 months in service), percent satisfied1
North America 79 78 79
South America 65 65 68
Europe 68 71 73
Asia Pacific 67 68 69
Middle East & Africa 69 63 62
U.S. safety recalls, number per calendar year (including legacy vehicles on the road for 10+ years) 24 16 402
U.S. units recalled, number of units (including legacy vehicles on the road for 10+ years) 1,399,000 1,188,000 4,866,7702
  2013 2014 2015
Percent of Ford nameplates achieving five-star U.S. New Car Assessment Program (NCAP) Overall Vehicle Score (OVS) (percent of Ford Motor Company vehicles tested by model year) 32 41 65

Climate Change and the Environment

  2012 2013 2014
Ford U.S. fleet fuel economy, combined car and truck, miles per gallon (higher mpg reflects improvement) 30.0 29.5 30.13
Ford U.S. fleet CO2 emissions, combined car and truck, grams per mile (lower grams per mile reflects improvement) 297 302 297
Ford Europe CO2 tailpipe emissions per passenger vehicle, grams per kilometer (phase-in of percent best-CO2-performing vehicles; based on production data for European markets) 1164 111.55 113.96
Worldwide facility energy consumption, billion kilowatt hours 14.3 15.27 14.9
Worldwide facility energy consumption per vehicle, kilowatt hours per vehicle 2,539 2,4667 2,4708
Worldwide facility CO2 emissions, million metric tons 4.8 4.8 4.6
Worldwide facility CO2 emissions per vehicle, metric tons 0.86 0.78 0.76
Energy Efficiency Index, percent (higher percentage reflects improvement)9 6.4 17.0 21.0
Global water use, million cubic meters 23.7 24.9 24.1
Global water use per vehicle produced, cubic meters 4.23 4.04 3.99

Our People

  2012 2013 2014
Lost-time case rate by region (per 100 employees; cases with one or more days away from work per 200,000 hours)10
North America     0.75
South America     0.23
Europe     0.33
Asia Pacific     0.03
Middle East & Africa     0.04
Employee satisfaction, Pulse survey, overall, percent satisfied 71 75 76
Overall dealer attitude, Ford, relative ranking on a scale of 1–100 percent (winter/summer score) 84/83 84/85 85/85
Overall dealer attitude, Lincoln, relative ranking on a scale of 1–100 percent (winter/summer score) 68/67 76/78 77/77

Supply Chain

  2012 2013 2014
Total supplier sites trained/retrained in sustainability management (cumulative, since 2005) 2,437 2,670 2,948
Assessments to date 811 915 990
Training cascade to workforce, individuals trained 430,257 488,472 559,755


  2012 2013 2014
Ford Motor Company Fund contributions, $ million 21.6 26.3 30.2
Corporate contributions, $ million 8.5 11.4 15.4
Volunteer Corps, thousand volunteer hours 115 150 160
  1. We no longer report overall quality data for all global regions combined. Quality performance is dependent on regional operations. Therefore we will only report regional quality data moving forward. “Things gone wrong” and customer satisfaction data are based on model years.
  2. The increase in safety recalls from 2013 to 2014 was due in part to the U.S. National Highway Traffic Safety Administration (NHTSA) expanding its definition of safety defects, which has led to the highest number of safety recalls in the U.S. across all auto manufacturers.
  3. In 2014, the average fuel economy of our U.S. car fleet and U.S. truck fleet both remained unchanged compared to 2013. However, our combined corporate average fuel economy improved by about 2 percent due to increased customer demand for cars versus trucks. Our combined fleet CO2 emissions improved by 9 percent compared to 2009.
  4. Only 65 percent of the best-CO2-performing fleet vehicles are accounted for in the 2012 “phase-in” data as part of the European Commission’s (EC) phase-in plan.
  5. For 2013, final official data from the EC was published October 2014 for passenger cars (vehicle category M1). Only 80 percent of the best-CO2-performing fleet vehicles are accounted for in 2013 “phase-in” data as part of the EC’s phase in plan.
  6. 2014 values are preliminary data published by the EC. Official data will be published by the EC in the fourth quarter of 2015. For more information, see the data performance page.
  7. Energy data for 2013 has been restated to include Ford’s Hermosillo Stamping and Assembly Plant, which was inadvertently excluded from the calculation in our prior year’s report.
  8. Total energy use per vehicle deteriorated slightly in 2014 compared to 2013 (it increased by 0.2 percent) due to production changes, an increased number of operating facilities and colder weather, which increases the related energy demands.
  9. The Energy Efficiency Index is a normalized indicator of energy used in our manufacturing facilities per vehicle produced based on a calculation that adjusts for typical variances in weather and vehicle production. The Index is set at 100 for the baseline year to simplify tracking annual improvements. The year 2012 improvement indexed against the year 2011 baseline was 6.4, indicating a 6.4 percent improvement in global energy efficiency per vehicle from 2011 to 2012. Higher percentage reflects improvement. The year 2014 improvement indexed against the year 2011 baseline was 21, indicating a 21 percent improvement.
  10. 2014 is the first year that we have reported the lost-time case rate broken down by region. Previously, this data was reported as an overall global total.
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