Frequently Asked Questions

We're here to help at every stage of your vehicle purchase. We've got answers to your questions, maintenance information, owners' websites and more!

Ask Ford Motor Company

Search Ford Motor Company FAQs for general vehicle or service information.

(110 character limit)

We can’t respond to comments here, so if you want to hear back from us, please use the Contact Us page. Please do not submit your social security number or any sensitive information.

Print   |   E-mail

Best Answer

Ford Credit is a leading automotive finance company that supports Ford Motor Company, its dealers and customers with competitive rates, innovative products, flexible terms and outstanding service.  If your vehicle was not financed with Ford Credit, you will need to contact the institution that provided the financing for customer assistance. If you are considering a new vehicle or if you have financed with Ford Credit, our website provides information regarding financing through Ford Credit.


Visit www.fordcredit.com or access our Support Tool to obtain answers to our most common questions. The www.fordcredit.com website offers 24/7 availability to answer your questions regarding your Ford Credit account.


CONTACT INFORMATION

Website: www.fordcredit.com
Phone: 1-800-727-7000
Hours of Operation: 7:00AM – 8:00PM CT (Monday-Friday)
7:00AM – 5:00PM CT (Saturday)

Mailing Address:
Ford Credit
PO Box 542000
Omaha, NE 68154 - 8000

Need more help?
Contact Ford