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For more information on this topic, please visit If you are unable to find the answer to your question, you may contact us via the following:

United States Customers
Ford - 800-392-3673, select language preference then pick 3 and then pick 1.
Lincoln - 800-521-4140, select language preference then pick 3.
Live Chat - Click on the link in the Lifeline section of our SYNC homepage

Canadian Customers
Ford - 800-565-3673, select language preference then pick 3 then 1 then 2.
Lincoln - 800-387-9333, select language preference then pick 2 then 1 then 2.

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