Frequently Asked Questions
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- Your selling/servicing dealership is your best source for assistance with your sales or ownership experience. If your inquiry or concern remains unresolved after working with your Sales Representative or Service Advisor, please contact either the Sales or the Service Manager at the dealership.
If the inquiry or concern cannot be resolved at the dealership level, our Customer Relationship Centers are available to help you with all your questions related to any Ford Motor Company vehicles purchased or registered in the U.S. and may be reached using the contact information below.
FORD and MERCURY
All Ford sites worldwide: www.fordmotorcompany.com/about-ford
Phone: 1-800-392-3673 OR 1-800-232-5952 (TDD for the Hearing Impaired)
Hours of Operation:8:00 a.m. - 8:00 p.m. EST (Monday-Friday) / 9:00 a.m. - 5:30 p.m. EST (Saturday)
Mail: Ford Motor Company Customer Relationship Center
P.O. Box 6248 Dearborn, MI 48126
Hours of Operation: 8:00 a.m. - 8:00 p.m. EST (Monday-Friday) / 9:00 a.m. - 5:30 p.m. EST (Saturday)
Mail: Lincoln Customer Relationship Center
P.O. Box 6128 Dearborn, MI 48121
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