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Recall Refund
If prior to receiving an owner notification letter, you paid to correct the concern addressed by a Recall or Customer Satisfaction Program, you may be eligible for a refund. To verify eligibility and expedite reimbursement, please give your paid original receipt to the service manager at your local Ford or Lincoln dealership. Dealers have the ability to review and approve recall refunds quickly, and you are encouraged to contact your dealer.

Refunds can also be requested by mail directly to Ford Motor Company (see Recall Reimbursement Plan below).  All vehicle manufacturers are allowed 60 days to process refund requests. If you have requested a refund in writing from Ford and you have not received a response after 60 days, please contact our Customer Service Center at 1-800-392-3673 for further assistance.

The following information is requested to better assist you with the inquiry:
  • Vehicle Identification Number (VIN)
  • Name of local Dealership and the City where located
  • Current mileage of vehicle


Additional Information
Recall Reimbursement Plan

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