Frequently Asked Questions

We're here to help at every stage of your vehicle purchase. We've got answers to your questions, maintenance information, owners' websites and more!

Ask Ford Motor Company

Search Ford Motor Company FAQs for general vehicle or service information.

(110 character limit)

We can’t respond to comments here, so if you want to hear back from us, please use the Contact Us page. Please do not submit your social security number or any sensitive information.

Print   |   E-mail

Best Answer

Roadside Assistance Refunds

Roadside Assistance is provided free of charge during the base warranty period and is included in most Extended Service Plans.

If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers should call 1-800-241-3673. You will be asked to submit your original receipts.

You can also contact your local Ford or Lincoln dealership for assistance with filing a refund claim with Roadside Assistance.

Need more help?
Contact Ford