Contact Ford

Owner Support

Your satisfaction is our highest priority. Please feel free to contact us with any questions or comments about your Ford or Lincoln vehicle or service.
What would you like to contact us about today?

Have a question or concern about your vehicle?


Please follow the steps below:


  1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.

  2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.

  3. If your inquiry or concern cannot be resolved at the dealership level, please contact our Customer Relationship Center by one of the methods provided here.

Phone


Ford United States
+1-800-392-3673
+1-800-232-5952 (TDD for the Hearing Impaired)
Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time
Saturday, 9:00 a.m.- 5:30 p.m. Eastern Time
 
Ford Canada
+1-800-565-3673
Monday-Friday, 8:30 a.m.- 5:00 p.m. Local Time

 
Lincoln United States
+1-800-521-4140
+1-800-232-5952 (TDD for the Hearing Impaired)
Monday-Friday 8:00 a.m.- 8:00 p.m. Eastern Time
Saturday 9:00 a.m.- 5:30 p.m. Eastern Time
 
Lincoln Canada
+1-800-565-3673
Monday-Friday, 8:30 a.m.- 5:00 p.m. Local Time


Twitter Service Support


@FordService
Monday-Friday, 8 a.m.-11 p.m. Eastern Time

@LincolnClient
Sunday, 11 a.m.-8 p.m.
Monday-Thursday, 8 a.m.-8 p.m.
Friday, 8 a.m.-4:30 p.m. Eastern Time

@FordServiceCA (Ford Canada)
Monday-Friday, 8 a.m.-8 p.m. Eastern Time


SYNC®, MyFord Touch® MyLincoln Touch,  & Navigation


United States
English +1-800-392-3673 (Prompts 1 then 3)
Spanish +1-800-392-3973 (Prompts 2 then 3)
Monday-Saturday, 8:30 a.m.-9:00 p.m. Eastern Time
Sunday, 10:30 a.m.-7:30 p.m. Eastern Time

Canada

English +1-800-565-3673 (Prompts 1 then 3)
French +1-800-565-3673 (Prompts 2 then 3)
Monday-Saturday, 8:30 a.m.-9:00 p.m. Eastern Time
Sunday, 10:30 a.m.-7:30 p.m. Eastern Time

Email Ford


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Email Lincoln


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International Contacts


If you live outside the U.S. or Canada, please visit Ford Global Sites to find your local contact information.


SUV Owner Guide


To obtain an SUV Owner Guide or the "Driving Your SUV or Truck Supplement" in English or Spanish:

Phone +1-800-392-3673
Or select the year, make and model of your SUV from the Ford Owner website or Lincoln Owner website.


Incentives, Brochures and Test Drives


Marketing Program Headquarters
+1-800-334-4375


MyFord Magazine


+1-800-335-1357

Postal Address


United States

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Canada

Ford Motor Company of Canada Ltd.
Customer Relationship Center
P.O. Box 2000
Oakville, Ontario L6J5E4

Email


Choose a topic you'd like to email us about:


International Contacts


If you live outside the U.S. or Canada, please visit Ford Global Sites to find your local contact information. 

Submit an Idea


General Product Suggestion

Engineering Ideas & Invention Submission Process

Event Sponsorship Proposals

Employment Verification


Current and former employees only, call the following number:  +1-800-367-5690

For shareholder services, shareholders with shares in a brokerage account should contact their brokers.

Registered shareholders should contact our shareholder services and transfer agent, Computershare Trust Company, N.A. (formerly EquiServe) for all account-related matters. To enroll with Computershare and get information about purchasing Ford stock, use one of the following contact methods:

Learn more about buying Ford stock on the Computershare website >>  

Email


Email fordteam@computershare.com >>


Literature Request


Submit literature requests to Ford Investor Relations >>


Postal Address


Ford Shareholder Services Group
c/o Computershare Trust Company, N.A.
P.O. Box 43087
Providence, RI 02940-3087


Overnight Courier


Ford Shareholder Services Group
c/o Computershare Trust Company, N.A.
250 Royall Street
Canton, MA 02021 

Phone


+1-800-279-1237 (Within the U.S. and Canada)
+1-781-575-2732 (Outside the U.S. and Canada)
(Automated response system available 24 hours daily. Operators on duty 8:00 a.m. to 6:00 p.m. Eastern Time, Monday - Friday)

For the Hearing Impaired (TDD/TYY) +1-781-575-2692
(Operators on duty 9:00 a.m. to 5:00 p.m. Eastern Time, Monday - Friday)

Automated Voice Response System
If you have a touch-tone telephone, you can use our automated voice response system to obtain information about your account balance or reportable income, or to request that we sell your dividend reinvestment shares. Additionally, you may request dividend reinvestment enrollment information, a replacement for a lost dividend check or form 1099DIV, or a duplicate dividend reinvestment statement. To use our automated voice response system, you will need to provide your account number and Social Security number. You also have the option to establish a Personal Identification number for your shareholder accounts. Computershare’s automated voice response system is available 24 hours daily, 7 days a week.

If you are an investor or shareholder, please contact us directly via any of the following methods:

Literature Request


Submit literature requests to Ford Investor Relations >>


Regular Mail & Overnight Courier


Ford Investor Relations World Headquarters
One American Road, Suite 1026
Dearborn, MI 48126-2798

Email


Email Ford Investor Relations >>


Phone


+1-800-555-5259 (Within the U.S. and Canada)
+1-313-845-8540 (Outside the U.S. and Canada)