Telephone, Mailing Address and Twitter Contacts
If you have questions or concerns about your vehicle, we suggest you follow these steps:
- Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
- If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
- If the inquiry or concern cannot be resolved at the dealership level, please contact us, below.
By Mail
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Ford Motor Company of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario, L6J5E4
By Phone
United States
800-392-3673
800-232-5952 (TDD for the Hearing Impaired)
Available 8:00 a.m.-5:00 p.m. Local Time
Monday-Friday
Canada
800-565-3673
Available 8:30 a.m.-5:00 p.m. Local Time
Monday-Friday
English 800-392-3673 (Prompts 1 then 3)
Spanish 800-392-3973 (Prompts 2 then 3)
Monday-Saturday 8:30 a.m.-10:00 p.m. ET
Sunday 11:30 a.m.-10:00 p.m. ET
English 800-565-3673 (Prompts 1 then 3)
French 800-565-3673 (Prompts 2 then 3)
Monday-Saturday 8:30 a.m.-10:00 p.m. ET
Sunday 11:30 a.m.-10:00 p.m. ET
Marketing Program Headquarters
800-334-4375
800-335-1357
By Twitter
@FordCustService
Available 8:00 a.m.-5:00 p.m. Eastern Time
Monday-Friday