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Product Quality and Customer Satisfaction

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As part of a review of our data collection and disclosure in line with materiality, we no longer report data on Sales satisfaction with Dealer/Retailer or Service Satisfaction with Dealer/Retailer.

A. GQRS “Things Gone Wrong” (TGW) (3 Months in Service) by Region

Total “Things Gone Wrong” per 1,000 vehicles

 201520162017
North America1,2651,2731,132
South America1,2071,1191,082
Europe1,2321,3791,295
Asia Pacific846788842
Middle East & Africa775510802
  •  Third-party rating

Data notes and analysis:

“Things Gone Wrong” data is based on model years.

Also see:

B. GQRS Customer Satisfaction (3 Months in Service) by Region

Percent highly satisfied

 201520162017
North America818183
South America706869
Europe757372
Asia Pacific716869
Middle East & Africa677064
  •  Third-party rating

Data notes and analysis:

Customer satisfaction data is based on model years.

Also see: