Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and ReviewsWho leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience

Governance & Policies
Discover how we are establishing and maintaining trust in Ford Motor Company’s direction, relationships and goals.
Governance Policies
Solid principles of corporate governance are key to maintaining the trust of investors. The Board of Directors for Ford Motor Company has adopted these corporate governance practices to promote the effective functioning of the board, its committees, and the Company.
Political Engagement
Ford’s Political Engagement Report highlights the principles that govern corporate participation in the political process, including disclosure of the company’s membership in organizations that contribute to debates on policy issues.
Speakup
External Grievances
You have identified a violation of human rights or the environment? Do not hesitate and inform us. Click below for next steps.
Code of Ethics Waivers
The Nominating and Governance Committee of the Board of Directors is responsible for considering any request for a waiver under Ford Motor Company's codes of ethics from any Director or Executive Officer.