Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and ReviewsWho leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
11/20/2023
A Century of Tailgate Innovation
For nearly a century, Ford engineers have adapted and improved tailgate experiences to meet the needs of station wagon, SUV and truck customers.
100 Years of Tailgate Tech
Take a trip through a century of tailgating and discover the innovations that have made work and play part of the Ford tradition.
100 Years of Tailgate Tech
1925 – 2023
Discover More