FURTHER WITH FORD 2021

Good Buy

COVID has ushered in countless changes, but none more dramatic than the manner in which we shop. Whether it is purchasing goods in bulk or buying online, how we buy – and what we seek to buy – has transformed. As we bid farewell to the old rules of retail and service, companies big and small are adapting at blazing speed. And while there is some nostalgia for the old ways of shopping, many consumers are embracing and enjoying the new normal.

“I appreciate the ways in which companies have improved the shopping experience since the pandemic began.”

percent who agree
In 2019

36%

OF ADULTS GLOBALLY AGREED

View the past trend:

Great Expectations

“I no longer get joy from shopping.”

In 2020

44%

OF ADULTS GLOBALLY AGREED

“I don’t want to go back to the way I shopped before the pandemic.”

percent who agree

Once the pandemic is over and things return to normal, I think my shopping habits will be:

Very different

22%

Somewhat different

41%

Mostly the same

35%

Percent of adults globally who agree
In 2017

43%

OF ADULTS GLOBALLY AGREED

View the past trend:

Retail Therapy

“It is a luxury to go shopping in a physical store.”

In 2020

51%

OF ADULTS GLOBALLY AGREED

The results for Ford Trends 2021 are based on 13,005 online interviews across 14 countries, conducted under the direction of The Harris Poll. The survey was conducted among the general population, ages 18 years and older in the following countries: Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, Saudi Arabia, Spain, United Arab Emirates, the United Kingdom and the United States. Respondents from Saudi Arabia and United Arab Emirates were required to be nationals of their respective countries; data from these two countries were combined and analyzed in aggregate. All fieldwork took place between October 27 and November 12, 2020. While the data within countries were weighted to be representative, the overall sample of 13,005 was not weighted across countries. That is, we do not claim that aggregated data is representative based on country population sizes across the participating countries.

Region Country Sample Size
Australia 1,001
Brazil 1,000
Canada 1,000
China 1,000
France 1,000
Germany 1,001
India 1,000
Italy 1,000
Mexico 1,000
Spain 1,000
Middle East Saudi Arabia 501
Middle East UAE 502
UK 1,000
USA 1,000
Total 13,005

We have defined generational cohorts as follows: Gen Z (18-23), Millennials (24-39), Gen X (40-55), Boomers (56-74).